Frequently Asked Questions

Find answers to common Ordering & Customization, Shipping & Delivery, Payment & Invoicing, Returns & Exchanges.

Ordering & Customization

How do I place a custom order?

You can place a custom order directly on our website to start the process. We will be in contact to review your request. After our initial contact, you'll be asked to provide logo/artwork. If you need assistance, feel free to contact us!
What file formats do you accept for logos/artwork?

We recommend high-resolution files such as AI, EPS, PDF, or PNG with transparent background for best print quality.
Will I receive a proof before production?

Yes! We will send you a digital proof for approval before printing. Production will only begin once we receive your approval.

Shipping & Delivery

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 7-16 business days to arrive for available products. Delivery details will be provided in your confirmation email.
Do you offer local delivery?

Yes! We offer free delivery within our local service area that meet the minimum order. Shipping rates for other regions will be calculated at checkout.
What is the minimum order for local delivery?

Our local delivery minimums depend on your distance from us:

  • Zone 1 - (0-5miles): $150 minimum order
  • Zone 2 - (5-10miles): $300 minimum order
  • Zone 3 - (10-15miles): $500 minimum order
Do you ship overseas?

Currently we only ship within the U.S.A.

Payment & Invoicing

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods at checkout.
Can I get an invoice for my order?

Yes, an invoice will be emailed to you once your order is processed. If you need a special invoice format, just let us know.

Returns & Exchanges

What is your return policy?

Since custom-printed items are made to order, returns are not accepted unless there is a defect or printing error. For our full refund policy, click here. If there’s an issue with your order, please contact us and we’ll make it right.