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Frequently Asked Questions
Ordering & Customization
You can place a custom order directly on our website to start the process. We will be in contact to review your request. After our initial contact, you'll be asked to provide logo/artwork. If you need assistance, feel free to contact us!
We recommend high-resolution files such as AI, EPS, PDF, or PNG with transparent background for best print quality.
Yes! We will send you a digital proof for approval before printing. Production will only begin once we receive your approval.
Shipping & Delivery
It depends on where you are. Orders processed here will take 7-16 business days to arrive for available products. Delivery details will be provided in your confirmation email.
Yes! We offer free delivery within our local service area that meet the minimum order. Shipping rates for other regions will be calculated at checkout.
Our local delivery minimums depend on your distance from us:
- Zone 1 - (0-5miles): $150 minimum order
- Zone 2 - (5-10miles): $300 minimum order
- Zone 3 - (10-15miles): $500 minimum order
Currently we only ship within the U.S.A.
Payment & Invoicing
We accept major credit cards, PayPal, and other secure payment methods at checkout.
Yes, an invoice will be emailed to you once your order is processed. If you need a special invoice format, just let us know.
Returns & Exchanges
Since custom-printed items are made to order, returns are not accepted unless there is a defect or printing error. For our full refund policy, click here. If there’s an issue with your order, please contact us and we’ll make it right.